Frequently Asked
Questions (FAQ)

“If This Then That”  is a third-party service that automates how your hearing aids, home devices, apps, and websites work with each other through rules (or recipes known as "applets").

Yes. In order for your hearing aids and your ON app to connect you to IFTTT you need to create an Oticon IFTTT channel.

We do not store any kind of personal data. The only data which is used with regards to IFTTT is the triggers and actions you can see in your IFTTT account. Please see our privacy statement for more information: here

No. Aside from the use of your internet connection there is no cost associated with the Oticon IFTTT channel. There is no cost/fee for using the IFTTT service.

We believe that the “Internet of things”, the integration of products and services, will have great value for many people in the future. For us it is only natural to complement our premium hearing care solutions with this technology so that users may experiment and in time inspire us to make even greater solutions.

It is pretty straightforward. You log into IFTTT and select “Create a recipe”. Please find inspiration and guides here.

Yes. You need to have an IFTTT account, and an Oticon IFTTT channel to get started.

Once you have installed the Oticon ON app, select the “Internet of Things” section on the Home screen and select “get started”. From there you will be guided to creating your Oticon IFTTT channel user.

Yes. You decide what happens to your hearing solution. It is your personal system with your personal channel.

Not directly. But if you make a recipe which is affected by other events in the house, such as turning on the TV, that will control your hearing aid.

All actions and triggers work on both platforms except the action to read out text. This is for now only available on iOS. Thus, it is not possible to stream/transmit audio from an Android smartphone directly to directly to Oticon hearing aids. 

Please visit the compatibility page in order to see which hearing aids are compatible with the Oticon ON App.

Definitely. One of the reasons for this project is to engage our users in defining the future for these types of solutions. Ideas can be posted on our Facebook page.

For now we support: battery low, program change, connection established, connection lost, volume, program change, mute.

For now we support: Set a program, increase volume, decrease volume and “play text to speech” (the latter only with the iOS app).

The list continues to grow. Please see the overview of all channels on IFTTT: here

Not really in terms of using the Oticon hearing aids. But in terms of experimenting and finding new, convenient and effective ways of using your hearing aids in everyday situations, you might find something that you benefit from.

Not long. If you are used to using the internet it takes less than half an hour to make a simple test recipe. Please check these two basic examples: example 1 and example 2

No. The information used in the Oticon channel is already available in the App, so it requires no additional power from the hearing aids to use IFTTT.

Yes. In the ON App you can turn off IFTTT (and back on again).

No. Your IFTTT account is personal.

We can’t guarantee that it will always work since this depends on many factors, such as internet connections, other services etc.

It is as reliable as any other internet service. We recommend using IFTTT for convenience and entertainment purposes.

Please visit the compatibility page in order to see which hearing aids are compatible with the Oticon ON App.

Yes and no. There is a limit defined by the actions and triggers in the Oticon channel. But at the same time there is almost no limit to the number of combinations of services and recipes you can make.

Your hearing aids and your Oticon IFTTT channel are personal. However, you can make a wide range of recipes where you can integrate and share services. Get started here.

The system is as safe as your login information. All your user information is well protected and safe. We cannot give any guarantees beyond our Oticon Channel and kindly refer you to IFTTT and the other services you may use for more information.

That is not a problem. Once paired with your phone, the ON App ensures that you can continue to use IFTTT.

Please visit the compatibility page in order to see which hearing aids are compatible with the Oticon ON App.