RemoteCare online counselling

Oticon RemoteCare

Follow-up appointments
at your client’s convenience

Oticon RemoteCare* is a great way to:

Conduct follow-up appointments

Offer online counselling or support for routine adjustments

Save client's time by offering a flexible service that can reduce the need to come in to your clinic

Offer a convenient service for people who live far away or have difficulties getting to your clinic

Support clients during the first days and weeks with their new hearing aids


*Oticon RemoteCare works with Oticon Opn™ with firmware 6.0 or later, Oticon More, Oticon Opn S™, Oticon Ruby, Oticon Xceed and Oticon Siya

Watch the video to see how Oticon RemoteCare works

 

video-about-oticon-remotecare

 

Establishing interest in online counselling

Once you’ve fitted a client with Oticon hearing aids, explain the Oticon RemoteCare service and ask whether she or he would be interested in online counselling. If so, you can go ahead and book the first trial follow-up appointment.

Easy and intuitive to use for your clients

Oticon RemoteCare is secure and easy to use. You can adjust your clients' hearing aids in real-time and it provides you with the following functionalities:

A stable Internet connection is required: recommended minimum speed 1/1 Mbit/s. Additional costs may be incurred when not connected to WIFI. Please check with your mobile service provider.

  • Remote fine-tuning

    Connect to your client and make on-the-spot hearing aid adjustment

  • Video calls

    Set up a video call to have face-to-face conversations

  • Phone calls

    Make voice calls if your client prefers not to have the camera on

  • Text messaging

    Use the chat function to exchange short text messages

Works with iOS and Android™

The Oticon RemoteCare app works with compatible iPhone®, iPad®, and selected Android smartphones and tablets. It features a step-by-step guide to help your clients get started.

See all compatible devices

Download_on_the_App_Store_Badge_US-UK_135x40 Download Oticon ON app in Google Play

Apple, the Apple logo, iPhone, iPad, and iPod touch are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Android, Google Play, and the Google Play logo are trademarks of Google LLC.

Try Oticon RemoteCare

Reach out to your local Oticon representative today to get started with Oticon RemoteCare. If you need help with your current Oticon RemoteCare you can find more info on our support page.

Learn more about how you can help your clients remotely