Frequently Asked Questions (FAQ)

Smartphone and Oticon ON App

See which hearing aids are compatible with your smartphone
Compatibility overview

 

A: Oticon hearing aids are compatible with iPhone 5 or later.

A: Oticon hearing aids are compatible with iOS version 10.3 or later.

A: Please visit the Oticon hearing aid compatibility page for more details about recommended devices.

A: Please visit the Oticon hearing aid compatibility page for more details about system requirements.

A: The distance can be up to 10 metres, but it depends on the environment and circumstances.

A: No. There is no Bluetooth standard supporting direct sound from Android smartphones to hearing aids.

A: Yes, we recommend you remove pairings in the phone that are not used before pairing with a new phone. This avoids any confusion.

A: Up to eight smartphones can be paired with Oticon hearing aids. However, in case of an iPhone, only one of the paired iPhones will be able to stream audio directly.

A: The following Android phones are not supported:

  • The Sony Z5 family of phones is blacklisted for version 1.0.9 but will be enabled again in Google Play when we release version 1.0.10
  • HTC ONE M8 and all sub-models. (1.0.9 and 1.0.10)
  • Sony Xperia XA (1.0.10, not tested on 1.0.9)
  • Sony Xperia E5 (1.0.10, not tested on 1.0.9)
  • Huawei Mate 8 (1.0.10, not tested on 1.0.9)
  • Huawei P9 (1.0.10, not tested on 1.0.9)
  • Alcatel pop 4 plus (1.0.10, not tested on 1.0.9)
  • Motorola Moto E3 (1.0.10, not tested on 1.0.9)
  • All devices running older versions than Android 6.0

Remote Control 3.0

A: You can only pair one Remote Control 3.0 with one set of Oticon hearing aids.

A: Remote Control 3.0 has a TwinLink™ label on the back.

A: Pairings in Oticon hearing aids can only be deleted via Genie 2 (audiologist's software). In Remote Control 3.0, pairings can be deleted by holding all three keys down for more than six seconds.

TV Adapter 3.0

A: There is no limit on how many Oticon hearing aids can be paired with one TV Adapter 3.0.

A: Oticon Opn and Oticon Siya hearing aids can only be paired with one TV Adapter 3.0. If users want to stream from a different TV Adapter 3.0 device, they need to pair again.  Oticon Opn S, Oticon Opn Play, Oticon Xceed, Oticon Xceed Play and Oticon Ruby hearing aids can be paired with up to four TV Adapter 3.0 devices.

A: Pairings can be cleared by pressing the red button on the back of the TV Adapter 3.0 for six seconds.

A: The TV Adapter 3.0 has an operating range of up to 15 metres, however this depends on the circumstances and environment.

Hearing aid pairing

A: It is not possible to remove pairings from hearing aids. This can only be done by a hearing care professional using Genie 2 software.

A: Yes, both Oticon hearing aids needs to be paired individually.

A: An Oticon hearing aid can be paired with 10 devices in total. However, one connection is reserved for a TV Adaptor 3.0.