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Watch TV
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Use your telephone
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Go to the cinema, theatre
Dine at a restaurant or go to a party
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Q: Which iPhone version is compatible with Oticon OpnTM?
A: Oticon Opn is compatible with iPhone 5 or later.
Q: What is the earliest version of iOS that is compatible with Oticon Opn?
A: Oticon Opn is compatible with iOS version 9.3 or later.
Q: Which Android phones work with the Oticon ON App?
A: All phones running on Android 6.0 (Marshmallow) or later can work with the App.
Q: Which version of Android works with the Oticon ON App?
A: The App works on Android 6.0 (Marshmallow) or later.
Q: What is the maximum range between Oticon Opn and an iPhone or Android phone?
A: The distance can be up to 10 metres, but it depends on the environment and circumstances.
Q: Can I make phone calls with my Android phone and stream the sound directly into my Oticon Opn hearing aids?
A: No. There is no Bluetooth standard supporting direct sound from Android smartphones to hearing aids.
Q: Do I need to un-pair my Oticon Opn hearing aids from my smartphone in order to pair them with a new smartphone?
A: Yes, we recommend you remove pairings in the phone that are not used before pairing with a new phone. This avoids any confusion.
Q: How many smartphones can be paired with one set of Oticon Opn hearing aids?
A: Up to eight smartphones can be paired with Oticon Opn. However, in the case of an iPhone, only one of the paired iPhones will be able to stream audio directly.
Q: Which Android phones are not supported?
A: The following Android phones are not supported:
Q: How many Remote Control 3.0 devices can I pair with one set of Oticon Opn hearing aids?
A: You can only pair one Remote Control 3.0 with one set of Oticon Opn hearing aids.
Q: How can I distinguish between Remote Control 3.0 and the previous Remote Control?
A: Remote Control 3.0 has a TwinLink™ label on the back.
Q: How can I clear pairings between Oticon Opn hearing aids and a Remote Control 3.0?
A: Pairings in Oticon Opn can only be deleted via Genie 2 (audiologist's software). In Remote Control 3.0, pairings can be deleted by holding all three keys down for more than six seconds.
Q: How many Oticon Opn hearing aids can be paired with one TV Adapter 3.0?
A: There is no limit on how many Oticon Opn hearing aids can be paired with one TV Adapter 3.0.
Q: How many TV Adapter 3.0 devices can be paired with one set of Oticon Opn hearing aids?
A: Oticon Opn hearing aids can only be paired with one TV Adapter 3.0. If users want to stream from a different TV Adapter 3.0 device, they need to pair again.
Q: How do I clear pairings on a TV Adapter 3.0?
A: Pairings can be cleared by pressing the red button on the back of the TV Adapter 3.0 for six seconds.
Q: What is the operating range of the TV Adapter 3.0?
A: The TV Adapter 3.0 has an operating range of up to 15 metres, however this depends on the circumstances and environment.
Q: Can I clear pairings in Oticon Opn hearing aids?
A: It is not possible to remove pairings from hearing aids. This can only be done by a hearing care professional using Genie 2 software.
Q: Do I need to pair both Oticon Opn hearing aids?
A: Yes, both Oticon Opn hearing aids needs to be paired individually.
Q: How many devices can I pair to one Oticon Opn hearing aid?
A: An Oticon Opn hearing aid can be paired with 10 devices in total. However, one connection is reserved for a TV Adaptor 3.0.