Frequently Asked Questions (FAQ)

  • > How do I charge my hearing aids?

    You simply seat the hearing aid into the charger. See how to charge your batteries in this film.

  • > How can I see when my batteries are fully charged?

    The green charging indicator lights will glow a steady green when the batteries are fully charged. See how to tell if your batteries are fully charged in this film.

  • > What happens if I try to charge disposable batteries?

    The disposable zinc-air battery will not charge, and the LED on the charging dock will glow a steady red. See what it looks like if you try to charge a disposable battery in this film.

  • > What if there is no light on the charger at all?

    The hearing aid is not inserted into the charger correctly, or the charger is not powered. Remove the hearing aids and ensure they are in the correct position. Verify that the USB power cable is properly connected to the USB wall adapter. Verify that the USB wall adapter is functional by plugging a different USB device into it.

  • > What if one or both lights on the charger glow a steady red?

    The battery won’t charge. Verify that the hearing aid battery is a ZPower silver-zinc rechargeable battery.

  • > Are the hearing aids off during charging?

    When the hearing aids are placed in the charging dock and the charging dock is turned on, the hearing aids will automatically turn off.

  • > What happens if I receive a phone call during charging?

    The hearing aids automatically turn off during charging, so your smartphone will ring just as it does when it is not connected to the hearing aid.

  • > How can I remove the rechargeable battery and use a disposable battery as a backup?

    You can also use a disposable zinc-air battery any time you want to. See how to remove the rechargeable silver-zinc batteries and insert disposable zinc-air batteries in this film.

  • > Is there any effect on sound quality when using rechargeable batteries?

    None at all. All Opn miniRITE features are available when using rechargeable batteries.

  • > Can the rechargeable battery drawer be changed back to an ordinary battery drawer?

    Yes. It is always possible to re-mount an ordinary Opn miniRITE battery drawer. This needs to be done by your hearing care professional.

  • > I already have Oticon Opn hearing aids. How can I upgrade them to become rechargeable?

    Speak to your hearing care professional – they need to order the rechargeable kit and then fit your Opn hearing aids with a new battery drawer.

  • > Does the silver-zinc rechargeable battery kit require any special care or maintenance?

    The kit does not require any special care or handling beyond what is normally expected for good hearing aid care. The manufacturer of the charger, batteries and battery drawer – ZPower – has conducted extensive corrosion and swelling testing, and the results confirmed that corrosion, moisture, and swelling will not be a problem.

  • > Can I use a ‘dry and store’ system when I have an Opn miniRITE and ZPower rechargeable kit?

    Yes. You should only use active dry and store systems if you need to dry them. You should remove the rechargeable silver-zinc batteries before using the dry and store system.

    If you intend to use the dry and store kit overnight, you will not be able to charge your hearing aid at the same time. Therefore, if you haven’t charged your batteries, please make sure to use disposable batteries the day after in order to have full day of use.

  • > How long should the rechargeable batteries be charged to get 100% capacity?

    If the batteries are completely drained, they should be charged approx. 7 hours to charge them to 100% capacity.

  • > Will I still have direct connection to my iPhone when using rechargeable batteries?

    Yes.

  • > Can I read out the battery status on my ON app when using rechargeable batteries?

    No, the ON app cannot read out the capacity status of the rechargeable batteries.

  • > Can I still use my IFTTT recipes when using the rechargeable batteries?

    Yes.