Troubleshooting

Find help and advice that will help you solve issues with your hearing aids and other devices.

Troubleshooting

A smartphone and a smartwatch are displayed as outline icons with a triangular warning symbol between them. The word "iOS" is shown in the top-right corner on a purple background.

Apple®/iOS troubleshooting

Why can't I stream sound from my iOS device to my hearing aids

An outlined smartphone and tablet are displayed with a warning triangle featuring an exclamation mark overlapping the smartphone. The word "Android" is in bold text on a purple background.

Android troubleshooting

Why can't I stream sound from my Android device to my hearing aids

Illustration of a behind-the-ear hearing aid on the left and a warning triangle with an exclamation mark on the right, set against a solid dark purple background.

Hearing aid troubleshooting

Why are my hearing aids beeping Problems with sound from your hearing aids

A hand holding a rectangular test kit with two vertical lines indicating results, illustrated in white outline, set against a solid dark purple background.

Accessory and app troubleshooting

Why is the battery level in the Oticon Companion inaccurate Problems connecting to other devices Why does the Oticon Companion only show one hearing aid Solving problems with RemoteCare